Refund policy
Return & Refund Policy
We want you to love your Kids Strut order! If something isn't quite right, you can return it within 10 days of delivery.
To be eligible, items must be:
- Unworn, unwashed and unaltered
- In their original packaging with all tags attached
Final sale (not returnable):
- Sale, clearance and promo-code items
- Underwear
- Gift cards
Some holiday and seasonal items must be returned within 3 days of delivery, and those items cannot be returned or exchanged after December 1. Any exceptions will be noted on the product page.
How to start a return: Email support@kidsstrut.com with your order number and the item you'd like to return. We'll reply with instructions. Our items ship from several partner warehouses, so please don't mail anything back until you hear from us.
Return shipping: For approved returns due to changes of mind, size, or color, we'll provide a prepaid return label and deduct its cost from your refund. We'll disclose the label cost before you agree to the return. Please contact us before sending anything back so we can confirm the correct return address and provide your label and instructions. If your item arrives damaged, defective or wrong, contact us within 48 hours of delivery with photos and we'll make it right at no cost to you.
Refunds: Once the return is received and inspected, your refund goes back to your original payment method. Please allow 5–10 business days for it to appear.
Exchanges: For a different size or color, return the original item and place a new order.
We don't accept international returns at this time.
Questions? Email us at support@kidsstrut.com. We're happy to help! 💕
— Kids Strut