FAQs

Frequently Asked Questions

At Kids Strut, we want your shopping experience to be as easy and enjoyable as possible. Here are answers to our most common questions.

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping takes 5–7 business days. Expedited options are available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to track your package directly with the carrier.

Can I change or cancel my order?
We process orders quickly! If you need to make a change, please contact us as soon as possible at our contact page. We'll do our best to help before your order ships.

Returns & Exchanges

What is your return policy?
We want you to love what you ordered! If you're not satisfied, we accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I start a return?
Visit our Contact Us page and our team will guide you through the return process.

Do you offer exchanges?
Yes! If you need a different size or style, reach out to us and we'll be happy to help with an exchange.

Sizing

How do I find the right size for my child?
Each product page includes a size guide to help you find the perfect fit. If you're between sizes, we generally recommend sizing up for growing kids!

Do your clothes run true to size?
Our items are designed to fit true to size. Check the size guide on each product page for specific measurements.

Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your information safe.

Still Have Questions?

The Kids Strut team is here to help! Reach out to us via our Contact Us page and we'll get back to you as soon as possible.