FAQs

Frequently Asked Questions

At Kids Strut, we want your shopping experience to be as easy and enjoyable as possible. Here are answers to our most common questions.

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping takes 5–7 business days. Expedited options are available at checkout.

We recommend ordering by December 10 for the best chance of receiving your items before Christmas. Delivery dates aren't guaranteed, so ordering early is encouraged.

Do you offer free shipping?
Yes! We offer free economy shipping on orders of $95 or more, after discounts and before taxes.
For orders below $95, standard shipping is $7.99.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to track your package directly with the carrier.

Can I change or cancel my order?
We process orders quickly! If you need to make a change, please contact us as soon as possible at our contact page. We'll do our best to help before your order ships.

Returns & Exchanges

What is your return policy?
We want you to love what you ordered! If you're not satisfied, we accept returns within 10 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Some holiday and seasonal items must be returned within 3 days of delivery, and those items cannot be returned or exchanged after December 1. Any exceptions will be noted on the product page.

Read our full Return & Refund Policy for complete details.

How do I start a return?
Visit our Contact Us page and our team will guide you through the return process.

Who pays for return shipping?
For approved returns due to changes of mind, size, or color, we'll provide a prepaid return label and deduct its cost from your refund. We'll disclose the label cost before you agree to the return. If your item arrives damaged, defective, or incorrect, we'll cover the return shipping with no deduction from your refund. Please contact us before sending anything back so we can confirm the correct return address and provide your label and instructions.

Do you offer exchanges?
Yes! Since our items ship from different partner warehouses, the quickest way is to return the original item and place a new order for the size or style you'd like. Contact us and we'll walk you through it.

Sizing

How do I find the right size for my child?
Each product page includes a size guide to help you find the perfect fit. If you're between sizes, we generally recommend sizing up for growing kids!

Do your clothes run true to size?
Our items are designed to fit true to size. Check the size guide on each product page for specific measurements.

Payments

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to keep your information safe.

Still Have Questions?

The Kids Strut team is here to help! Reach out to us via our Contact Us page and we'll get back to you as soon as possible.